Frequently Asked Questions

THE WORKOUT

  • Reformer Pilates takes the traditional movements and principles of regular Pilates and combines them with a Reformer machine, a piece of Pilates equipment that allows for a more dynamic, resistance based workout.

  • Pilates is beneficial for everybody and every body - from exercise avoider to pro athlete. If you’ve never done Reformer Pilates before we suggest you start in our ‘All Levels’ class.

    If you are just starting to come back to exercise from an injury, surgery, having a baby or are generally nervous about jumping into group fitness we strongly recommend booking in a private session prior to joining group classes.

  • Please arrive 10-15 minutes before your first class so you can fill out some forms, meet your instructor and get acquainted with the Reformer. Make sure to wear comfortable activewear and bring along a drink bottle (no glass bottles please, we have concrete floors).

    For safety and hygiene reasons, grip socks are compulsory at our studio. If you don’t have any, we have these to purchase in-studio.

  • Absolutely! Our pre and post natal clients are welcome to attend our ‘All Levels’ classes. If you haven’t done Reformer before a one on one private session with one of our instructors is recommended so that we can take you through any modifications specific for you.

    As a general rule we welcome back our new mamas from 6-8 weeks post birth, or from 12 weeks post caesarean birth. We ask that prior to booking with us you are cleared by your doctor, lead maternity carer or a women’s health physio to attend Reformer Pilates sessions.

    From time-to-time we also run ‘BYO Bump’ and ‘BYO Baby’ series where the moves are tailored especially for new parents and parents-to-be. Keep an eye on our social media and emails for when these series are taking place.

  • We have 10 people per class, maximum. This means we are able to provide assistance and feedback to all attendees throughout the class. We also offer private and semi-private classes - if this suits you better please purchase a private session here and contact us at hello@carvestudio.co.nz to book a suitable time.

  • If you are attending our specific ‘BYO Baby’ series you are welcome to bring your baby if they are not yet mobile. Other than this, we ask that you please do not bring children to class with you. For safety reasons we cannot allow children to wait for you in reception while you attend a class, even the best behaved ones!

BOOKINGS, WAITLISTS & CANCELLATIONS

  • Intro passes are for new clients only who have not attended a class at Carve before.

  • The intro pass is valid for 4 classes over a two week period (14 days). This period cannot be extended. Your two week period begins from the date of your first booked class (not the purchase date).

  • You can book on our website under the schedule section here, or through our app. You can download our app on the App Store for iPhones or Google Play Store for Androids.

  • No, all classes are only to be used by the individual/account who purchased them. If you would like to purchase classes for someone else we have gift vouchers available.

  • Our class cancellation window is 8 hours. If you need to cancel please do so at least 8 hours before your class. This ensures someone else has the chance to have your spot. If you cancel within 8 hours or do a ‘no show’ you will forfeit the class from your pass. If you cancel more than 8 hours prior to the class you will keep the class on your pass.

    We need to stick to our cancellation policy to ensure everyone has a fair chance to access classes at Carve.

    To cancel your class you can do so via our app or website. Cancellations cannot be made via text message / social media or any other means as these channels are not constantly monitored.

  • Yes, you will forfeit that class off of your pass. If an individual repeatedly late cancels or ‘no shows’ additional fees may be charged.

  • We want everyone at Carve to have the best class experience possible and be adequately warmed up. We cannot allow entry to class for anyone who arrives more than 5 minutes after class has started (for existing clients), and no late entry at all will be permitted to first-timers at Carve. If it is your first class with us we need to introduce you to Carve and the Reformer prior to class. Both for your safety and out of consideration to the rest of our Carvers, if you arrive late you will be asked to reschedule your session.

  • There are five spots on the waitlist for each class. Once those five waitlist spots are booked the class will show as ‘full’. Waitlists are constantly moving though so please check back and add yourself to the waitlist if a spot pops up.

  • Adding yourself to the waitlist means that you intend to attend the class if a spot comes up. Please make sure to remove yourself from the waitlist if you no longer want to attend that class.

  • Please keep an eye on your emails/phone to check if you’ve been added to the class. You will receive a text notification if you have been added to the class (make sure you allow SMS notifications in your profile settings) as well as an email.

    You will only be added to the class up to an hour prior to the class start time. If someone cancels their booking within an hour of the class time starting the system will not add you to the class.

  • Yes, by adding yourself to a waitlist that means you intend to attend the class. If you are added from the waitlist but don’t show up your pass will be charged. If you are waitlisted for an early morning class and go to bed early, be prepared to get up for the class as you may have been added off the waitlist. If you don’t intend to get up for the class please cancel yourself off the waitlist before you go to bed.

MEMBERSHIPS

  • A membership is a weekly allowance of credits that automatically recurs each week to allow you to attend 2, 3 or 4 classes per week. Memberships work well for those who want to attend classes regularly and consistently for a lower cost per class.

    A casual credit pack is like a concession card. These credits have a longer expiry (3 months for 5 packs, 6 months for 10 packs and 12 months for 20 packs) therefore work well for those who don’t attend consistently, or have an unpredictable schedule.

  • By signing up for a membership with us you will receive the best possible per-class rates, and have the option to add additional one off classes during your membership week for a reduced rate. Automated weekly payments mean you can keep Carving while easily fitting your weekly membership into your budget.

    Outside of the practical benefits, having a membership helps with building consistency and a routine with your training, meaning you’re more likely to see and feel results faster, plus maintain them!

    Members will also have early access to deals and other Carve Studio exclusives.

  • Yes, all of our memberships have a 12 week minimum term, meaning that when you sign on for a membership you are committing to the membership and its associated payments for at least 12 weeks. After 12 weeks you can cancel at any time with two weeks’ notice in writing. Cancellations prior to 12 weeks are not permitted, unless in extreme circumstances. In this instance supporting documentation from a registered professional may be required.

  • Yes! Unused membership credits roll over by one week. This means if you don’t use all your membership credits one week, they will automatically extend into the following membership week. Any credits unused after the roll over week will expire.

  • Payments are made weekly and will be charged to the credit or debit card we have on file for you. When registering for a membership you will be able to choose your membership start date - your future payments will then come out weekly on the same day of the week as your start date, within 24 hours. If the date falls on a weekend day or a public holiday the time period will be within 24 hours from the start of the next business day.

  • Please make sure you have sufficient funds in the account associated with your card each payment day and your filed card details are kept up to date. If a recurring payment fails on the first attempt, our provider Momence (via Stripe) will attempt to take the payment three more times over the coming days making it 4 attempts in total to take payment. We will contact you after the first failed payment to resolve the issue. After the first failed payment, our system will not allow you to use the membership to book classes until a successful payment has been made. Any fees our provider passes on to us related to failed payments will be charged on to you.

  • Yes, we allow members to pause their membership for up to 6 weeks per year of membership, meaning if you’re heading away on holiday, injured or have any other reason you need to pause you can do so.

    Pauses must be a minimum of 1 week and in 1 week intervals thereafter up to a maximum of 6 weeks. I.e. pause must be 1 week, 2 weeks, 3 weeks etc. up to a maximum of 6 weeks total per year. We will need your pause request in writing to hello@carvestudio.co.nz at least one week prior to the requested pause date. Please let us know in your email what date you want your membership paused from, and for how long.

    We can not place pauses or refund a membership week once payment has already been taken, or retrospectively (i.e. if you were sick last week and didn’t make it in, we cannot refund you for last week).

    Please note that the pause allocation is available to you from day 1 of your membership, but any pauses do not count towards your 12 week term.

  • No, 6 weeks within your membership year is the maximum pause allowed. In extreme or medical circumstances a longer pause may be considered. Supporting documentation from a registered professional may be required.

  • Yes! All members can add additional one-off classes within their membership at a discounted rate ($25 for 2 p/w members, $23 for 3 p/w members and $20 for 4 p/w members). This discount will be automatically applied when purchasing ‘1 x casual class’ while logged into your account.

    If you have an active casual credit pack on your account you can also use these credits to book additional classes.

    Please note you can only purchase single casual credits at the discounted rate for yourself, you cannot purchase at this rate for others.

  • If we choose to close over the Christmas/New Year period all members’ memberships will be paused for the duration of the closure, this will not be included in your 6 week pause allocation.

    If the studio is closed on other public holidays such as Waitangi Day, Matariki, Easter etc. memberships will not be paused, however upon request we can extend your credits by the number of days closed if required.

  • Different memberships (or credit packs) will work best for different people. If you need some help deciding please don’t hesitate to reach out - we would be happy to assist you in planning your training to help achieve your goals but also fit in with your lifestyle!

PRIVATE SESSIONS

  • Our private and duet sessions are 1:1 or 2:1 personal training sessions. These sessions mean you get to focus on your own specific needs and goals. Privates are a great option if you have an injury, are nervous about attending a group class, want to check in pre or post pregnancy, or just want to perfect your technique in a one on one environment.

    You can buy a private or duet pass online through our app or website then contact us via email to book your session time. Please note private sessions generally take place during the weekdays outside of our class hours unless otherwise arranged. We will do our best to accommodate your desired time and day.

    Out of respect to our trainers, if you wish to cancel or reschedule your private session you must let us know at least 24 hours prior. Cancelling your private or duet session less than 24 hours beforehand will result in forfeiting your pre-paid session. If you need to cancel please email us or message us via the Carve Studio app.

  • Of course! We offer exclusive classes for corporate or friend groups upon request. If you want to get your work mates along for a team bonding session or plan a hen’s, surprise party or other group occasion we’d love to have you. Please email hello@carvestudio.co.nz to enquire.

THE STUDIO

  • We are located in the Prestons Park Retail Centre at the corner of Prestons Road and Prestons Park Drive. We are right next to the Black and White Coffee Cartel.

  • Yes, there’s plenty of parking in the carpark out front, or on Prestons Park Drive.

  • No, we don’t have showers at our studio but we do have a very spacious bathroom for you to get changed if required.

  • Yes, on the odd occasion Sarge (our owner Demi’s dog) will be at the studio. He’s very friendly and would love to say hello (or bonjour, he’s French after all…). Please don’t bring your own dog to the studio though; we’re a one dog establishment.